1. WEBSITE COOKIE POLICY
Last Updated: May 2026
What are cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. When you visit the Bench Mark IT Services website, we may collect information from you automatically through cookies or similar technology.
How we use cookies
We use cookies in a range of ways to improve your experience on our website, including:
Essential Support: Keeping you signed in to our Client Portal.
Functionality: Remembering your previously selected preferences (like location or language).
Performance: Understanding how you use our site via Google Analytics so we can optimize our service descriptions and load times.
Security: Using cookies to help identify and prevent security risks (e.g., detecting bot activity).
The types of cookies we use
Strictly Necessary: These are essential for the website to function. Without these, you wouldn’t be able to log in to your IT support dashboard.
Analytical/Performance: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Targeting/Marketing: We may occasionally use these to show you relevant IT services on other platforms (like LinkedIn or Google) after you have visited our site.
How to manage cookies
You can set your browser not to accept cookies; however, in a few cases, some of our website features (like the Client Portal) may not function as a result.
2. ELECTRONIC COMMUNICATION CONSENT
BITS Legal Note: This text should be placed near your “Contact Us” or “Lead Generation” forms. It ensures that when a prospect reaches out, you have the legal right to keep them in your marketing loop.
Consent Form Text
By submitting this form and providing your contact details, you expressly consent to Bench Mark IT Services contacting you via email, SMS, or telephone regarding:
Service Updates: Information regarding your IT infrastructure and support tickets.
Cyber Security Alerts: Critical updates regarding active threats or patches.
Marketing & News: Occasional newsletters, whitepapers, and promotional offers.
Your Rights (The Spam Act 2003):
Identification: All communications will clearly identify Bench Mark IT Services as the sender.
Unsubscribe: You may opt-out of marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us at info@benchmarkitservices.com.au.
Transactional Mail: Please note that if you are a current client, you cannot opt-out of “Transactional” emails (such as invoices or critical system failure alerts), as these are necessary for our service delivery.
